Widerrufsrecht
Right of withdrawal
Returns Address:
stuff music Entertainment GmbH
Department: Online-Shop
Wartheweg 5
89537 Giengen a.d. Brenz
GERMANY
Returns/Exchange Policy
stuff music records may, but are under no obligation to, honour requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, we will require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item, followed their claims procedure and provided us with their response before we will consider your claim. To minimise non-delivery claims we encourage all customers to choose the PREMIUM shipping option.
Irreparable defects with the product: Although all the products are checked before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check each type of the product offered before making a purchase.
Sizing Issues: Please check the sizing charts before purchasing as different manufacturers have different size measurements. If you are unsure, please contact us prior to purchase. We cannot refund items simply because they don't fit. We provide accurate size charts for all of our products. We will happily exchange the item but he postage costs will be borne by the purchaser.
Refunds Policy
We will refund any item returned to us within 90 days of receipt. As long as the item is returned in its original condition we will refund the purchase price only - shipping costs will not be refunded. The cost of returning the item will be borne by the customer.
Exchanges - Shipment of your exchanged merchandise from our warehouse is paid by you unless we made a processing error which did not match your order. In such a case, we will happily cover the return postage.
Returns Address:
stuff music Entertainment GmbH
Department: Online-Shop
Wartheweg 5
89537 Giengen a.d. Brenz
GERMANY
Returns/Exchange Policy
stuff music records may, but are under no obligation to, honour requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, we will require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item, followed their claims procedure and provided us with their response before we will consider your claim. To minimise non-delivery claims we encourage all customers to choose the PREMIUM shipping option.
Irreparable defects with the product: Although all the products are checked before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check each type of the product offered before making a purchase.
Sizing Issues: Please check the sizing charts before purchasing as different manufacturers have different size measurements. If you are unsure, please contact us prior to purchase. We cannot refund items simply because they don't fit. We provide accurate size charts for all of our products. We will happily exchange the item but he postage costs will be borne by the purchaser.
Refunds Policy
We will refund any item returned to us within 90 days of receipt. As long as the item is returned in its original condition we will refund the purchase price only - shipping costs will not be refunded. The cost of returning the item will be borne by the customer.
Exchanges - Shipment of your exchanged merchandise from our warehouse is paid by you unless we made a processing error which did not match your order. In such a case, we will happily cover the return postage.